All I can say is I've been a customer of the State Road 7 and New England store for years and I've had it. They can absolutely not multi task at all. If you need more than one thing done you have about a 30 percent chance the remaining items will be done. 90 percent of the time you will have to revisit for either forgotten work or faulty work.
They get your repeat business by selling lifetime rotation and balance or alignment and then sell unneeded repairs and parts on your return visit. There is also a pattern that if you stay with your car they won't try and sell you anything for fear you may inspect. BUT if you drop off you will get a call that something else is needed. They bet you won't come over to inspect and will just approve the repair. It's to the point I think I have replaced/repaired everything on my 60,000 mile car they are capable of repairing.
I habve had work that was charged for and not performed and if it is performed something is always loose or incorrect.
I am done with Tire Kingdom. I will try AA Roadway which was referred by AAA on their web site.
Review about: Tire Kingdom Repair.