I Understand now where your company gets their ATTITUDE toward their customers. I previous sent a situation to you On March 17, 2011 and to date I have not been contacted by any one in your company to discuss this matter. So again I will reiterate that I will no longer do any business with Tire Kingdom. At this time I am also forwarding this situation to all family, friends, and business associates so they can judge the treatment that Tire Kingdom displays to their customers.
Sent: Thursday, March 17, 2011 6:09 PM
Subject: Customer Service
To whom it may concern:
Approximately two years ago, I purchased a complete set of tires for my truck and my wife's car from Tire Kingdom Located at 2511 Silver Springs Boulevard, Ocala, Florida. I have the lifetime balance and rotation for the set on my truck. This morning I went to this same location to have my truck tires balanced. The tech informed me of a 2 hour wait time. He then asked if I could wait or if I could make an appointment for later in the day. I chose to make an APPOINTMENT for 4:00pm. I left my phone number for the tech to call me if they got backed up. I did not receive a phone call and returned at 4:00 pm only to be told that there would still be at least a 2 hour wait.
I feel that since I had an appointment I should have received prompt service and not have had to wait for two hours. If I had been there to purchase a set of tires I would have received prompt service with no wait time. Since I was there to only have routine service promised to me when I purchased my tires, I would be seen whenever they could get to me.
I consider it reasonable to have waited 30 minutes but not 2 hours with a scheduled appointment. I explained my frustration to the tech who seemed to not even care. I left Tire Kingdom and made an appointment with my regular service garage to have my tires rotated and balanced. I will pay to have this service done by a company that respects my business. I will not purchase another set of tires from Tire Kingdom nor will I recommend them to family, friends, and business associates.
I suggest your techs receive remedial training of what is and what is not acceptable customer service practices.