Being lied to about road hazard ins. Plus breaking lug nuts.
When we bought the tires originally, the techs broke off the lug nuts on several tires. We had to wait a few days to get the new lug nuts in and replace them (they were two different kinds, of course, didn't match). Then they put on the new tires we bought with lifetime road hazard, telling us that the tires would be replaced or repaired at no additional cost. When we go in to get a screw hole repaired, we are told that the screw is in the sidewall, and they will replace the tire at no cost (but we have to pay $32.00 more for a new road hazard).
We ask how much to just replace the tire and forget the road hazard? We are told that we still pay $23.00 for mounting and balance. What happened to truth in advertising? We are told no additional cost, and we are later told that we will pay something before we get out the door.
I posted my article on Facebook. Judith Ann Cecelia Howard